Relocation Module
Complete International Moving & Relocation Services
Overview
The Relocation module provides end-to-end management for international household goods moving and shipping services. It covers the complete workflow from initial enquiry through survey, quotation, job execution, shipment tracking, customs clearance, and final invoicing. The module supports LCL (Less Container Load), FCL (Full Container Load), Air Freight, and Road transport modes with zone-based pricing and comprehensive service management.
Workflow Pipeline
Pre-Sales
Enquiries
Customer enquiry registration
Origin and destination capture
Volume estimation
Lead source tracking
Follow-up scheduling
Surveys
Site survey scheduling
Inventory assessment
Volume calculation (CBM)
Access requirements
Special handling notes
Quotations
Rate card-based pricing
Service line items
Multiple shipment modes
Validity period tracking
Convert to job on acceptance
Operations
Job Management
Job creation from quotations
Packing schedule planning
Crew assignment
Container/shipment allocation
Status workflow tracking
Customer communication
Packing List
Detailed item inventory
Box/carton numbering
Item condition recording
Special value items
Fragile item marking
Weight and dimensions
Logistics
Shipment Tracking
Real-time status updates
Multi-modal tracking (Sea/Air/Road)
ETD/ETA monitoring
Transit point logging
Delivery confirmation
Customs Clearance
Import/export documentation
Duty and tax calculation
Clearance status tracking
Agent coordination
Inspection handling
Finance
Invoicing
Job-based invoicing
Service line itemization
Tax calculation
Multi-currency support
AR integration
Payments
Payment recording
Partial payment support
Advance payment tracking
Outstanding balance
Payment history
Master Data
Zones
Geographic zone configuration with base multipliers and transit times
Ports
Sea ports and air ports linked to zones with country associations
Rate Cards
LCL/FCL/Air rates with volume slabs and container pricing
Services
Packing, labor, insurance, customs with GL integration